Operations Management
Main language of instruction: Catalan
Other languages of instruction: English, Spanish
Head instructor
Dr. Frederic MARIMON - fmarimon@uic.es
Dra. Alba MANRESA - amanresa@uic.es
Operations Management covers how organisations produce goods and services (transformation of certain inputs - equipment, machinery and labour - into finished products). Everything you use to eat, sit, dress, read, etc. comes to you courtesy of the operations managers who managed its production. Each book you borrow from the library, every treatment you receive at the hospital, all services you expect in the shops and the classes you attend at university - each product or service has been produced.
Production Management is a practical course that will introduce you to the concepts required to understand the production function in the company.
You will study the main tools used for production management, but also see how production systems are used everywhere today.
At the end of the course you will find that you can comfortably discuss any aspect of the production area. It is not intended that students become specialist, but can be comfortable in this functional area of the company.
Prepare reports for management decision-making in goods and services production process environments.
Teamwork.
Chapter 1. Operations Management
• Production processes by type of customer / market• Production of goods and services• Macro and micro environment of operations• Evolution of the concept of operations• The insane cycle• Competing priorities• Decision-making operations• Hard key decisions
• Soft key decisions• Types of production processes• Focus of operations• Pan-European focus and globalisation• The seven key elements in logistics
Chapter 2. Supply Chain Management. Logistics Strategy. Supply Chain• The origin of logistics• Logistics and competitive advantages• Logistics chain•Flows of information and materials•Level of integration of the supply chain• The lead-time gap• The order penetration point•Key decisions in the supply chain• Mass customisation
Chapter 3. Purchasing and Procurement Strategy1 KEY PROCUREMENT STRATEGIES
a. Procurement process
b. Procurement strategies in the supply chain
c. Areas of contribution
2 EXTERNAL ORGANISATION: MARKET / INTERNAL: COMPANY
a. External organisation: market / sector trends
b. Internal organisation: levels of decision-making
c. Centralised and decentralised procurement
3 SUPPLY AND NEW PROCUREMENT STRATEGIES
a. Co–makers
b. Supply strategies
i. Information systems
c. International trade
4 NEGOTIATION (1 meeting)
a. Negotiation principles
b. Possible approaches to negotiation
c. Phases of negotiation
d. Understanding negotiation success
5 SUMMARISE RELEVANT ASPECTS
Chapter 4. Operations in Service Companies
• Production of products versus services• Managing expectations and customer perception• Attributes of services• Intangibility of services• Time and space in services• Contact with customers• Management capacity• Perception of quality in terms of management capacity• Service sectors
There is extensive generic literature on this subject available. Alongside this literature, material specific to this module will be used; this material has been specially designed for the course, and is “tailor-made”.
This material is eminently practical. There are many real case studies that may be examined in class.
The documentation for the conceptual lectures can be found in the "materials" folder.
This course represents 6 credits.
The module will be formally evaluated on the basis of the following three main elements:
The weighting of each evaluation factor is as follows:
Students must attend at least 80% of sessions.
For resit students there is only one form of evaluation: an examination.
Operations Management, 11th Edition
Jay Heizer, Texas Lutheran University
Barry Render, Graduate School of Business, Rollins College
©2014 | Pearson
JAY HEIZER & BARRY RENDER
DIRECCIÓN DE LA PRODUCCIÓN. Decisiones tácticas. Prentice Hall. Madrid, 2015.
JAY HEIZER & BARRY RENDER
DIRECCIÓN DE LA PRODUCCIÓN. Decisiones estratégicas. Prentice Hall. Madrid, 2015.
MARTÍN PEÑA, Mª LUZ et al: Dirección de producción y operaciones: una visión práctica.
Editorial Delta. Prentice Hall. Madrid 2013.
DAVIS M., MARK; AQUILANO, NICHOLAS J.; CHASE, RICHARD B. FUNDAMENTOS DE DIRECCIÓN DE OPERACIONES. (3ª EDICIÓN). MacGraw Hill, 2.001.