Universitat Internacional de Catalunya

Operations Management

Operations Management
First semester
Main language of instruction: Spanish

Other languages of instruction: Catalan, English

Teaching staff


Operations Management covers how organisations produce goods and services (transformation of certain inputs - equipment, machinery and labour - into finished products). Everything you use to eat, sit, dress, read, etc. comes to you courtesy of the operations managers who managed its production. Each book you borrow from the library, every treatment you receive at the hospital, all services you expect in the shops and the classes you attend at university - each product or service has been produced.


Production Management is a practical course that will introduce you to the concepts required to understand the production function in the company.

You will study the main tools used for production management, but also see how production systems are used everywhere today.

At the end of the course you will find that you can comfortably discuss any aspect of the production area. It is not intended that students become specialist, but can be comfortable in this functional area of the company.


  • 13 - To be familiar with and understand the terms and processes of company management.
  • 19 - To analyse quantitative financial variables and take them into account when making decisions.
  • 20 - To make decisions on resource optimisation using mathematical tools.
  • 22 - To be able to identify the nature and behaviour of producers, consumers and investors.
  • 28 - To be able to work in another language and use terminology and structures related to the economic-business world.
  • 31 - To develop the ability to identify and interpret numerical data.
  • 32 - To acquire problem solving skills based on quantitative and qualitative information.
  • 36 - To interpret quantitative and qualitative data and apply mathematical and statistical tools to business processes.
  • 37 - To be able to apply managerial methods, tools and techniques.
  • 39 - To acquire the ability to solve problems and make decisions based on relevant information, applying the appropriate methods and situating the problem within the organisation as a whole.
  • 46 - To acquire the ability to understand and participate in conferences and lectures in an academic context.
  • 50 - To acquire the ability to relate concepts, analyse and synthesise.
  • 51 - To develop decision making skills.
  • 52 - To develop interpersonal skills and the ability to work as part of a team.
  • 56 - To be able to create arguments which are conducive to critical and self-critical thinking.
  • 57 - To acquire skills which favour reading comprehension.
  • 60 - To acquire knowledge that promotes respect for other cultures and habits.
  • 63 - To be able to analyse business related behaviour and decisions and evaluate them from an economic, social and ethical point of view.
  • 64 - To be able to plan and organise one's work.
  • 65 - To acquire the ability to put knowledge into practice.
  • 67 - To be able to express oneself in other languages.

Learning outcomes

Prepare reports for management decision-making in goods and services production process environments.



1. Project Management. Planning, programming and project control. Programming projects with limited resources.

  • Introduction. History of project management
  • What is a project?
  • PERT (deterministic case)
  • Basic Concepts of PERT
  • Previous statistical concepts
  • PERT (probabilistic case)
  • Critical Chain
  • CPM

2. Process measurement and process analysis

  • Introduction
  • Process measurement
  • Process analysis and capacity analysis
  • Input Output diagram
  • Production in batches

3. Queuing theory

  • The economics of queues
  • The psychology of waiting time
  • Essential features of waiting-line systems
  • Queue Measurements
  • Queue models
  • Nomenclature
  • Input – Output Graphic
  • Operational Analysis
  • Simulations

4. Independent demand inventory systems

  • Independent demand versus dependent demand
  • Inventory costs
  • Reasons to have an inventory
  • Definition of inventory system
  • Typology of inventory systems
    • Continuous Review System(CRS)
    • Periodical Review System (PRS)
    • Mixed System
    • CRS system versus PRS
  • Basic Inventory models
    • Basic fixed order quantity model
    • Basic production order model
    • Fixed order quantity model with random demand and fixed supply time

Teaching and learning activities

In person

There is extensive generic literature on this subject available. Alongside this literature, material specific to this module will be used; this material has been specially designed for the course, and is “tailor-made”.

This material is eminently practical. There are many real case studies that may be examined in class.

The documentation for the conceptual lectures can be found in the "materials" folder.

Evaluation systems and criteria

In person

The evaluation is composed by

Some midterm exams (Frederic), and a Propject (Ramon)

No final exam (for the first call)

Only a final exam for the second call (in July)

Bibliography and resources


Operations Management, 11th Edition

Jay Heizer, Texas Lutheran University

Barry Render, Graduate School of Business, Rollins College

©2014 | Pearson



DIRECCIÓN DE LA PRODUCCIÓN. Decisiones tácticas. Prentice Hall. Madrid, 2015.



DIRECCIÓN DE LA PRODUCCIÓN. Decisiones estratégicas. Prentice Hall. Madrid, 2015.


MARTÍN PEÑA, Mª LUZ et al: Dirección de producción y operaciones: una visión práctica.

Editorial Delta. Prentice Hall. Madrid 2013.