Universitat Internacional de Catalunya

Conflict, Negotiation and Mediation

Conflict, Negotiation and Mediation
First semester
Main language of instruction: Spanish

Other languages of instruction: Catalan, English

Teaching staff

Request an appointment by email to gvall@uic.es if you need a tutorial.


The aim of this subject is to accompany students on an experiential journey towards the field of Conflict Resolution within organizations. It will be an introductory subject of two collaborative conflict resolution methodologies: Mediation and Negotiation, always within the scope of organizations.

Pre-course requirements

There's no need.


At the level of knowledge:

• Know the concept of conflict, the parties that make up a conflict and the characteristics of conflict in organizations.

• Know the concepts of Mediation and Collaborative Negotiation and the similarities and differences between these two processes.


At the level of skills and abilities:

• Know how to analyze a conflict from a proactive systemic approach.

• Develop interpersonal skills to collaboratively mediate and negotiate a conflict.

• Apply techniques to transform conflicts through Collaborative Mediation and Negotiation.


At the level of attitudes, values and norms:

• Work on the attitude of taking responsibility for managing one's own conflicts.

• Acquire values based on the acceptance of diversity and self-criticism.

• Adapt to the rules implicit in the Mediation and Negotiation processes.

• Take an attitude of humility and completely impartial before the parties as manager of the conflict (mediator).


  • CT02 - The capacity to solve problems.
  • CT04 - The capacity to work in a team
  • CT06 - The ability to develop interpersonal skills
  • CT07 - The capacity to learn autonomously
  • CT08 - The ability to put theoretical knowledge into practice
  • CT09 - The ability to communicate adequately, both orally and in writing

Learning outcomes

At the end of the course, students are expected to know:

• Explain the role of the mediator and the collaborative negotiator within an organization.

• Define the concept of conflict, explain the parts that make it up and the characteristics of an organizational conflict.

• Describe the phases of a Mediation process in the organizational context.

• Describe the phases of a collaborative Negotiation process in the organizational context.

• Apply techniques to manage a conflict through Mediation and Collaborative Negotiation.


 1. Nuclear knowledge about Conflictology.

2. Conflict within organizations.

3. Emotion and conflict.

4. Communication techniques.

5. The collaborative Negotiation process.

6. The Workplace Mediation.

Teaching and learning activities

In person

The teaching methodology of the subject is active and focused on the student, who is the protagonist of their learning process and development of skills.

Within this active methodology, different learning strategies will be used, such as: case studies, simulations, text readings, lectures, oral presentations, inverse class, etc.

Lectures will be the setting in which students will learn and use the terminology and linguistic structures related to the sphere of study, for the purpose of practising and developing oral and written communication skills and becoming familiar with the literature and instruction materials provided to better integrate the curricular content.
Case studies are a learning technique in which the subject is given the description of a specific situation that poses a problem, which must be understood, assessed and resolved by a group of people through discussion. Case studies are generally resolved in groups to promote student participation and develop their critical thinking skills. They also prepare students to make decisions, teaching them how to back up their arguments and contrast them with the opinions of the other group members.
The guided reading of texts aims to develop the students’ critical thinking skills, which play a fundamental role in creating citizens who are both aware and responsible.
A non-classroom activity that helps students consolidate their knowledge, something that is always necessary before starting a new task.
The exercises provided and problems posed by the lecturer help students make headway in their academic career, and, guided by the lecturer, the students succeed in achieving short-term goals which facilitate the integration of theoretical knowledge.

Evaluation systems and criteria

In person

The evaluation of the subject is carried out based on:

First call:

  • Case studies, oral presentations, role plays, etc.: 60% These activities are for continuous evaluation and cannot be made up on other dates.
  • Written end exam: 30%. This test will consist of an open question exam.
  • Attendance in class: 10%. (minimum 80% attendance to qualify for this 10%).
Second call:
  • This test will consist of an open question exam.


  1. You will have to obtain a minimum grade of 5.0 in the final exam and in the group work to be able to average with the rest of the grades.
  2. Carrying out the practical activities is understood as a continuous assessment, and therefore its NO delivery according to the established dates will imply the impossibility of having that part of the note.
  3. The evaluation will always respect the general regulations established in the Degree.
  4. Plagiarism, copying or any other action that could be considered cheating will result in a zero in that evaluation section. Performing it in the exams will suppose the immediate suspense of the subject.
  5. In the second call it will not be possible to obtain the grade of "Honors", so the maximum grade will be "Excellent".


Bibliography and resources

  • Farré Salvá, S. Gestión de conflictos: taller de mediación.Un enfoque socioafectivo. Ariel. 2004.
  • Redorta, J. Emoción y conflicto. Paidós, 2006.
  • Fisher, R.,Ury, W.y Patton, B. Obtenga el sí el arte de negociar sin ceder. Gestión 2000, 1981.
  • Liddle, D. Managing conflict. KoganPage, 2017.
  • Doherty, N.y Guyler, M. The essential guide to workplace mediation & conflict resolution. KoganPage, 2008.
  • Lewicki, R.,Barry,B. y Saunders,D.Essentials of Negotiation. MacGrawHill, 2015.

Evaluation period

E: exam date | R: revision date | 1: first session | 2: second session:
  • E1 22/12/2022 A06 12:00h