Universitat Internacional de Catalunya - Barcelona

Business Information Systems

• code 09322
• course 99
• term
• type op
• credits 6

Main language of instruction: Catalan

Other languages of instruction: Spanish

Head instructor

After the appearance in the 70’s of the relational databases and workflow systems models, in the 90's, we saw a third revolution in the development of information systems driven by the need to adapt the organization to the management of business processes.

The new Business Process Management Systems (BPMS) emerged as a natural evolution of workflow systems, they responded to the growing complexity of information management in organizations and required the construction of distributed systems and techniques for application integration. Models of information systems based on Web architectures services, SOA (Services Oriented Architecture) and POA (Process Oriented Architecture) aimed at automating the coding business logic.

This course offers a modern and complete overview of this new scenario, based on review of the progress of the different types of information systems (MIS, DSS, EIS, etc). As well as integrated systems of information management (CRM, SCM, BI, KM, ERP, ERM, etc.) accompanying the text with illustrative examples, and with particular regard to its relevance and technological tools developed and used by organizations.

This exhibition is made without avoiding those elements that support the conceptual framework in which information systems are embedded which are considered the constituent elements, types, stages and dimensions that they trace in its strategic, systematic, technical and procedural implementation.

Basic command of office tools.

The specific objectives of the subject are:
1. Concept of information system: definition and types.
2. Organizational concept of Information System (IS), transactional IS and decisional IS and its components.
3. The concept of IS as a strategic and information tool and organizational resource
4. Information systems models : relational databases models, MIS, DSS, EIS, CRM, SCM, BI, KM, ERP, BPMS models.

• 39 - To acquire the ability to solve problems and make decisions based on relevant information, applying the appropriate methods and situating the problem within the organisation as a whole.
• 64 - To be able to plan and organise one's work.
• 29 - To know what an information system is and its typology.
• 31 - To develop the ability to identify and interpret numerical data.
• 33 - To be able to search for, interpret and convey information.
• 41 - To be able to descriptively summarise information.
• 48 - To be able to identify the information needs in order to manage the main departments within organisations.
• 49 - To determine the main functions associated with information systems and their specific underlying functional needs, and vice versa.
• 50 - To acquire the ability to relate concepts, analyse and synthesise.
• 52 - To develop interpersonal skills and the ability to work as part of a team.
• 53 - To acquire the skills necessary to learn autonomously.
• 54 - To be able to express one’s ideas and formulate arguments in a logical and coherent way, both verbally and in writing.
• 55 - To adopt good time management skills.
• 56 - To be able to create arguments which are conducive to critical and self-critical thinking.
• 59 - To skilfully use software and ICTs.
• 66 - To be able to retrieve and manage information.
• 67 - To be able to express oneself in other languages.

The student must know the information systems, identify and specify software, have compression capabilities of the overall strategy of their organization, know what information needs each of the different functional areas have and possess abstraction skills and communication skills both oral and written at all levels.

INFORMATION SYSTEMS IN ORGANIZATIONS:
MANAGEMENT TOOLS AND INDICATORS

Chapter 1
Introduction to information systems

1.1.
ICT and information management

1.2.
Data, information, knowledge: system

1.3.
Forms, structuring and information environments

1.4.
Information systems: definition, objectives

1.5.
Dimensions of information systems: procedural, strategic, systematic and technical

1.6.
Evolution of information systems

1.7.
Architecture of information systems

1.8 ..
Computer & Internet: social networks, web analytics, apps, search

Chapter 2
Computer systems, relational models of databases, systems and BPMS Workflow: procedural dimension of information systems

2.1.
Computer Systems

2.2.
Models relational databases

2.3.
Workflow Systems

2.4.
BPMS Systems

Chapter 3
Integrated information management: strategic dimension of information systems

3.1.
Classification criteria of strategic information systems: operational, informational, communication, operational or transactional activities, to support decision making, strategic systems

3.2.
ERP, Enterprise Resource Planning (Enterprise Resource Planning)

3.3.
EIS

3.4.
CRM Relationship Management (Customer Relationship Management)

3.5.
SCM, Managing the Supply Chain (Supply Chain Management)

3.6.
EIS

3.7.
ERM, management employee relations
(Employee Relationship Management)

3.8.
KM, Knowledge Management (Knowledge Management)

3.9.
BI, Business Intelligence (BI)

Chapter 4
Indicator systems: systematic dimension of information systems

4.1.
Balanced Business Scorecard,

4.2.
Skandia AFS browser or d'Edvinsson, KPMG, Monitor intangible assets.

Chapter 5
Searchers systems, analysis applications, alarm systems, science and technology systems

5.1.
Analytical Systems

5.2.
Alarm Systems

5.3.
Systems science and technology

5.4.
Search Engines and Information Retrieval: search engines and metasearch

Following the schedule, students must submit the following exercises:

a) Review Part 1: 10%
b) 1st text comment: 10%
c) Develop a database 10%
d) Research exercise: SI-WEB-DB: 10%
e)2nd text comment: 10%
f) Final project and presentation: 20%
g)3rd text comment: 10%
h)Scientific article: 20%

IMPORTANT NOTE: To get the average ratings of the different exercises the student must obtain a minimum of 5 in each.

Evaluation criteria will include consideration of theoretical aspects concerning the contents of the subject and their practical application, as well as their communication skills.

-   Fundamentos de Sistemas de Información  APARISI CAUDELI, JOSÉ ANTONIO Y VICENTE M. RIPOLL FELIU (2000). Relevancia de la tecnología de la Información y de los sistemas de información estratégica para la elaboración del cuadro de mando integral. Comunicación presentada en el I Encuentro Iberoamericano de Contabilidad de Gestión Valencia. España. Fuente: http://www.observatorio-iberoamericano.org/

-    BELLOSO, NORA y NELLY PRIMERA. Sistema de Información en la Banca Universal Venezolana. Revista de Ciencias Sociales. Vol. 11. No. 1. pp. 118-130.

-     BONSÓN PONTE, ENRIQUE; JOSÉ RAÚL CANAY PAZOS; TOMÁS ESCOBAR RODRÍGUEZ Y SUSANA GAGO RODRÍGUEZ (2000). Contabilidad de Gestión y Tecnologías de la Información ¿pérdida de relevancia?. Comunicación presentada en el I Encuentro Iberoamericano de Contabilidad de Gestión Valencia. España. Fuente: http://www.observatorio-iberoamericano.org/

-     CGAP/WORLD BANK. 1998. Sistemas de Información gerencial para instituciones de microfinanzas. Guía práctica. Washington. EEUU. Fuente: www.cgap.org/docs/technicalTool_01_spanish.pdf  (Consultado en Abril 2006).

-    EDWARDS, CHRIS; JOHN WARD y ANDY BYTHEWAY.  1998. Fundamentos de Sistemas de Información. 2da. Edición. Prentice Hall. España.

-    HERNANDEZ ARIAS, AYMARA. 2002.  Enfoques de Investigación en Sistemas de Información. Revista Científica Compendium No. 9. pp. 67-85.

-     OTT, JOHN; ANDREW MACLEOD Y KEVIN MAR FAN. 2008. Computer-assisted Audit Tecniques: Value of Data Mining for Corporate Auditor. Information Systems Control Journal. Vol. 3. pp. 45-47.

-   PRIETO, ANA y MARLE MARTINEZ (2004). Sistemas de Información en las organizaciones: una alternativa para mejorar la productividad gerencial en las pequeñas y medianas empresas. Revista de Ciencias Sociales. Vol. 10. No. 2. pp. 322-337.

-     Ejemplos de Sistemas de Información Emergentes  MUÑIZ, LUIS. 2004. ERP. Guía Práctica para la Selección e Implantación. Gestión 2000. España.

-    SANTOS MARTÍN, JOSÉ IGNACIO Y RICARDO DEL OLMO MARTÍNEZ. 2004. Adaptación de los sistemas ERP al modelo E-Business. VIII Congreso de Ingeniería de Organización. España. Fuente: io.us.es/cio2004/comunicaciones/1-9.pdf 

-    SOLAR, LUIS. 2003. Ingeniería de procesos y tecnologías ERP, SCM y CRM. Seminario Aplicación de las TI en la Gestión Integrada de las Empresas. Universidad Mayor. Chile. .PDF (589 Kb)

-    Metodologías de Diseño e Implantación de Sistemas de Información  AGUILAR ALONSO, IGOR; JOSE CARRILLO VERDÚN y EDMUNDO TOVAR CARO. 2008. Importancia de la gestión del proceso de la demanda de TI. Revista de Procesos y Métricas. Asociación Española de Métricas de Sistemas Informáticos. VOL. 5. Nº 2. Fuente: www.aemes.org

-    BENNETT, SIMON; STEVE McROBB y RAY FARMER.  2007. Análisis y diseño de sistemas orientado a objetos usando UML. Tercera Edición. McGraw Hill. Madrid.

-    CHIESA, FLORENCIA. 2004. METODOLOGÍA PARA SELECCIÓN DE SISTEMAS ERP. Reportes Técnicos en Ingeniería de Software Vol. 6 N° 1 (2004), pág. 17-37. Fuente: http://www.itba.edu.ar/capis/webcapis/planma-esp.html

-    GONZÁLEZ, FERNANDO; H. GIL GÓMEZ y JOSÉ TORRALBA. 2003. El CRM y el SCM dentro de los Sistemas Integrados de Gestión. Asociación Española de Ingeniería de Proyectos. Fuente: http://www.aeipro.com

-    PRESSMAN, ROGER. 2006. Ingeniería del Software. Un enfoque práctico. Sexta Edición. McGrawHill. México.

-     SALINAS, ANDRÉS. 2007. Obstáculos en la Gestión de Proyectos en Tecnologías de Información y Comunicación y posibles soluciones. Asociación Colombiana de Ingenieros en Sistemas. Fuente: www.acis.org.co