Universitat Internacional de Catalunya

Professional Communication Skills II

Professional Communication Skills II
3
14023
4
First semester
op
Module MINORS (Choose one minor)
International Nursing
Main language of instruction: English

Other languages of instruction: Catalan, Spanish,

Teaching staff


By appointment 

Monica Clua mclua@uic.es

Introduction

This course in effective professional communication is designed to equip nurses interested in working in international or local settings with language skills and cultural awareness to form a proactive part of any healthcare team.  Drawing on the learner’s knowledge and experience, this is a very practical course using a task-based learning approach, which requires high levels of student participation and engagement.

Pre-course requirements

Students should ideally have a minimum level of B2 in English

The Department of Nursing in the Faculty of Medicine and Health Sciences has agreed that it is compulsory for all students taking a Bachelor's degree in Nursing, when participating in online classes, to turn on their camera and remain visible to lecturers and professors at all times.

If there are students in self-isolation due to the COVID-19 health and safety measures, who cannot physically attend class at the University like their peers, teaching staff will carry out online teaching during this isolation period only so that the student(s) in question can attend their classes online. The rest of the students will have to attend their classes in person in the classroom.

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Objectives

  1. Develop listening comprehension.

  2. Develop interactional skills through role-play, and problem-solving activities 

  3. Improve fluency, pronunciation and intelligibility.

  4. Develop awareness of professional cultural diversity.

  5. Develop a proactive attitude in discussions

  6. Develop leadership skills

Competences/Learning outcomes of the degree programme

  • 20. B - Multidisciplinary teamwork
  • 21. B - Oral and written communication.
  • 22. G - Use and management of information and research
  • 23. B - Ability to analyze and synthesize.
  • 24. G - Ability to work autonomously.
  • 29. B - Know the scientific terminology in another language (English).

Learning outcomes of the subject

  • Prepare and lead discussion and debate sessions

  • Participate effectively in (simulated) meetings

  • Demonstrate effective professional communication and interpersonal skills in team decision-making.

  • Demonstrate competence in both face-to-face communication in handling phone calls.

  • Demonstrate competence in conflict resolution

  • Demonstrate presentation skills on imparting a talk on a subject of their choice

Syllabus

Monday: 10-12h

Friday: 12-14h

Sept 6

Course introduction

Discussion on complementary 

and alternative medicine

Sept 10

Roles of healthcare professionals




Sept 13

Interdisciplinary meetings I

Sept 17

First student-led discussion

Interdisciplinary meetings II

Sept 20

Interdisciplinary meetings III

Sept 24 

(no class)

Sept 27

Dealing with conflict

Oct 1

Student-led discussion

Dealing with conflict

Oct 4

Dealing with phone calls

Oct 8

Student-led discussion

Dealing with phone calls

Oct 11 

(no class)

Oct 15

Student-led discussion

Dealing with phone calls

Oct 18

Informal department meetings

Oct 22

Student-led discussion

Informal department meetings

Oct 25

Presentation skills

Oct 29

Student-led discussion 

Presentation skills

Nov 1 (no class)

Nov 5

Group Presentations

The programme may be subjected to minor changes to accommodate student needs.

Teaching and learning activities

In person



As the focus is on the development of effective communication and interpersonal skills, the course takes a task-based and problem-based learning approach in teacher-led sessions. Student-led sessions involve organising and leading a class discussion or debate. Participation and engagement in class activities are fundamental to achieving the learning outcomes.

Evaluation systems and criteria

In person



Activity

% final grade

Competencies


Classwork and Cooperative Learning Activities

30%


20. B

21. B

22. G

23. B

29. B


Student-led discussions

30%

 

24. G

29. B


Presentation 

20%

 

21. B

22. G 

23. B.

29. B

 

Final exam


20%

 

24. G

29. B

 

 

Should a student fail to obtain an overall grade of 5 to pass the course, the second sitting will be composed of a written paper, a series of tasks and/or a presentation. 

The second sitting grade will only replace 50% of the course grade according to competency (eg. a written paper cannot replace an oral presentation grade)

Honor Matrix Assignment Procedure (MH)

  1. The criterion for assigning Honorary Enrolments (MH) is based on the Excellent (9.0).
  2. The assignment is solely for the teacher and does not have to give it, even if the student has obtained a mark above 9.0.
  3. In case the teacher decides to award MH, he will not take into account the numerical mark and the highest, but will evaluate other factors. The HM might not match the highest numeric score.

Procedure for Non-presented Assignment (NP)

  1. To register an NP in the student's file, it must not have been submitted to any of the evaluation tests throughout the assignment.
  2. If a student has submitted to one of the evaluation tests, the corresponding percentages in the teaching guide will be applied, with a 0 in those not presented.

Bibliography and resources

This subject is based on the series 'Skills for Life: Effective communication for international nurses'.