Directori
MAS MACHUCA, Marta
Ext. 4500
Departament de Economia i Organització d'Empreses
Quality & Innovation for Service Excellence (QISE)
MAS MACHUCA, Marta
CV
Perfil del professor
Professor Agregat o Titular
Departament de Ciències Econòmiques i Socials, Facultat de Ciències Econòmiques i Socials. Universitat Internacional de Catalunya
Formació Acadèmica
- Doctora de Organización de Empresas por la UPC Universitat Politècnica de Catalunya
- Máster en Direccion en Sistemas de Información Grupo Altran
- Grado en Administración y Direccion de Empresas Facultad de ADE- Universidad de Navarra
Publicacions
Articles
- Akhmedova, A.; Vila-Brunet, N.; Mas-Machuca, M., (2021), "Building trust in sharing economy platforms: trust antecedents and their configurations", Internet research, ISSN: 1066-2243.
- Manresa, A.; Mas-Machuca, M.; Marimon, Frederic, (2021), "Unveiling the mechanisms to rescue the unknown knowledge", Journal of information and knowledge management, ISSN: 0219-6492.
- Mas-Machuca, M.; Marimon, Frederic; Jaca, C., (2021), "The unexplored potential of trust to boost customer loyalty for transport platforms", Research in Transportation Business and Management, ISSN: 2210-5395.
- Jordan, A.; Mas-Machuca, M., (2021), "Bringing social challenges to the classroom: Connecting students with local agents", International Journal of Intellectual Property Management, pp. On press-Special Issue: University Industry Collaborations for Inclusive Innovation and Sustainable Development, ISSN: 1478-9655.
- Berbegal-Mirabent, Jasmina; Mas-Machuca, M.; Guix, P., (2021), "Impact of mission statement components on social enterprises' performance", Review of managerial science, vol. 15, No. 3, pp. 705-724, ISSN: 1863-6683.
- Mas-Machuca, M.; Akhmedova, A.; Marimon, Frederic, (2021), "Quality management: a compulsory requirement to achieve effectiveness", Total Quality Management & Business Excellence, vol. 32, No. 2, pp. 220-239, ISSN: 1478-3363.
- Akhmedova, A.; Mas-Machuca, M.; Marimon, Frederic, (2020), "Value co-creation in the sharing economy: The role of quality of service provided by peer", Journal of cleaner production, vol. 266, pp. 1-12, ISSN: 0959-6526.
- Amat, N.; Marimon, Frederic; Mas-Machuca, M., (2020), "Towards a new model to understand quality in collaborative consumption services", Journal of cleaner production, vol. 266, ISSN: 0959-6526.
- Akhmedova, A.; Marimon, Frederic; Mas-Machuca, M., (2020), "Winning strategies to retain customers in the sharing economy: understanding loyalty antecedents", Journal of business research, vol. 112, pp. 33-44, ISSN: 0148-2963.
- Marimon, Frederic; Mas-Machuca, M.; Berbegal-Mirabent, Jasmina, (2020), "Fulfilment of expectations on students’ perceived quality in the Catalan higher education system", Total Quality Management & Business Excellence, vol. 31, No. 5-6, pp. 483-502, ISSN: 1478-3363.
- Mas-Machuca, M.; Marimon, Frederic, (2020), "How the Mission Internalization Works? An Empirical Research", European Accounting and Management Review, vol. 7, No. 1, pp. 1-27, ISSN: 2385-3921.
- Marimon, Frederic; Mas-Machuca, M.; Llach, J., (2020), "Making the long and adventurous journey from quality to loyalty", Total Quality Management & Business Excellence, ISSN: 1478-3363.
- Mas-Machuca, M.; Marimon, Frederic; Malbasic, I., (2020), "Levering up performance through quality and knowledge creation", International Journal for Quality Research, vol. 14, No. 2, pp. 601-622, ISSN: 1800 - 6450.
- Fawad Latif, K.; Mas-Machuca, M.; Marimon, Frederic; Umar Farooq , S., (2020), "Servant leadership, career, and life satisfaction in higher education: a cross-country study of Spain, China, and Pakistan", Applied Research in Quality of Life, ISSN: 1871-2584.
- Berbegal-Mirabent, Jasmina; Llach, J.; Marimon, Frederic; Mas-Machuca, M., (2020), "To recommend or to regret the choice? Factors explaining student loyalty: Evidence from the Catalan university system", Tec Empresarial, vol. 14, No. 2, pp. 2-17, ISSN: 1659-3359.
- Marimon, Frederic; Llach, J.; Alonso-Almeida, M.; Mas-Machuca, M., (2019), "CC-Qual: A holistic scale to assess customer perceptions of service quality of collaborative consumption services", International journal of information management, vol. 49, pp. 130-141, ISSN: 0268-4012.
- Gotteiner, S.; Mas-Machuca, M.; Marimon, Frederic, (2019), "Turnaround Types, Stages, Strategies, and Tactics: Putting Things in Order", European Accounting and Management Review, vol. 5, No. 2, pp. 12-37, ISSN: 2385-3921.
- Mas-Machuca, M.; Marimon, Frederic, (2019), "Holistic spiritual capital: definition and its measurement", International journal of organization theory and behavior, vol. 22, No. 1, pp. 96-110, ISSN: 1093-4537.
- Mas-Machuca, M.; Marimon, Frederic, (2019), "From sense-making to perceived organizational performance: looking for the best way", Journal of management development, vol. 38, No. 2, pp. 105-117, ISSN: 0262-1711.
- Marimon, Frederic; Mas-Machuca, M.; Berbegal-Mirabent, Jasmina; Llach, J., (2019), "UnivQual: a holistic scale to assess student perceptions of service quality at universities", Total Quality Management & Business Excellence, vol. 30, No. 1-2, pp. 184-200, ISSN: 1478-3363.
- Gotteiner, S.; Mas-Machuca, M.; Marimon, Frederic, (2019), "Fighting organizational decline: a risk-based approach to organizational anti-aging", Management Research Review, vol. 42, No. 11, pp. 1259-1277, ISSN: 2040-8269.
- Martinez, M.; Mas-Machuca, M.; Olivella, J., (2019), "Staffing policies of leading professional service firms", Intangible capital, vol. 15, No. 1, pp. 38-56, ISSN: 1697-9818.
- Mas-Machuca, M.; Marimon, Frederic, (2019), "Still implementing ISO 14000 for the same reasons?", International Journal for Quality Research, vol. 13, No. 1, pp. 115-130, ISSN: 1800 - 6450.
- Mas-Machuca, M.; Marimon, Frederic, (2018), "Mission climate measurement: a new validated scale", European Accounting and Management Review, vol. 5, No. 1, pp. 1-20, ISSN: 2385-3921.
- Alegre, Inés; Berbegal-Mirabent, Jasmina; Guerrero, A.; Mas-Machuca, M., (2018), "The real mission of the mission statement: A systematic review of the literature", Journal of management and organization, vol. 24, No. 4, pp. 456-473, ISSN: 1833-3672.
- Malbašić, I.; Mas-Machuca, M.; Marimon, Frederic, (2018), "Through the decreased values gap to increased organizational effectiveness: The mediating role of organizational commitment", Journal of human values, vol. 24, No. 2, pp. 101-115, ISSN: 0971-6858.
- Martínez-Costa, C.; Pladevall, J.; Mas-Machuca, M.; Marimon, Frederic, (2018), "Behavioral profiles of consumers of online travel agencies", International Journal for Quality Research, vol. 12, No. 3, pp. 703-721, ISSN: 18006450.
- Berbegal-Mirabent, Jasmina; Mas-Machuca, M.; Marimon, Frederic, (2018), "Is research mediating the relationship between teaching experience and student satisfaction?", Studies in higher education, vol. 43, No. 6, pp. 973-988, ISSN: 0307-5079.
- Bastons, Miquel; Mas-Machuca, M.; Rey, C., (2017), "Pro-stakeholders Motivation: uncovering a new source of motivation for business companies", Journal of management and organization, vol. 23, No. 5, pp. 621-632, ISSN: 1833-3672.
- Mas-Machuca, M.; Ballesteros, M.; Guerrero, A., (2017), "Unveiling the mission statements in social enterprises: a comparative content analysis of US- vs. Spanish-based organizations", Journal of Social Entrepreneurship, vol. 8, No. 2, ISSN: 1942-0676.
- Benedito, E.; Corominas, A.; Martinez, C.; Mas-Machuca, M., (2016), "Single-site strategic capacity planning considering renewal, maintenance, inventory, taxes and cash flow management", Journal of the Operational Research Society, vol. 7, No. 67, pp. 970-981, ISSN: 0160-5682.
- Fonseca Pires, J.; Rey, C.; Mas-Machuca, M.; Bastons, Miquel, (2016), "Management by missions in the healthcare sector", Revista de calidad asistencial, vol. 31, pp. 239-242, ISSN: 1134-282X.
- Malbašić, I.; Marimon, Frederic; Mas-Machuca, M., (2016), "Is it Worth Having Focused Values?", Management decision, vol. 54, No. 10, pp. 2370-2392, ISSN: 0025-1747.
- Huertas, R.; Consolacion, C.; Mas-Machuca, M.; Forgas-Coll, S., (2016), "The effect of joint design on cognitive ability and performance. A model proposal based on balanced incomplete blocks", Innovar, vol. 26, No. 59, pp. 73-90, ISSN: 0121-5051.
- Mas-Machuca, M.; Berbegal-Mirabent, Jasmina; Alegre, Inés, (2016), "Work-life balance and its relationship with organizational pride and job satisfaction", Journal of Managerial Psychology, vol. 31, No. 2, pp. 586-602, ISSN: 0268-3946.
- Huertas, R.; Consolacion, C.; Mas-Machuca, M., (2016), "How a sustainable message affects brand attributes", Industrial Management & Data System, vol. 116, No. 3, pp. 466-482, ISSN: 0263-5577.
- Alegre, Inés; Berbegal-Mirabent, Jasmina; Mas-Machuca, M., (2016), "Antecedents of employee job satisfaction: Do they matter?", Journal of business research, vol. 69, No. 4, pp. 1390-1395, ISSN: 0148-2963.
- Marimon, Frederic; Mas-Machuca, M.; Rey, C., (2016), "Assessing the internalization of the mission", Industrial Management & Data System, vol. 116, No. 1, pp. 170-187, ISSN: 0263-5577.
- Berbegal-Mirabent, Jasmina; Mas-Machuca, M.; Marimon, Frederic, (2016), "Antecedents of online purchasing behaviour in the tourism sector", Industrial Management & Data System, vol. 116, No. 1, pp. 87-102, ISSN: 0263-5577.
- Martínez-Costa, C.; Mas-Machuca, M.; Olivella, J., (2015), "Staffing policies of leading consulting firms. A case studies approach", Universia Business Review, pp. 152-189, ISSN: 1698-5117.
- Mas-Machuca, M., (2014), "The role of Leadership: the challenge of Knowledge Management and Learning in Knowledge-Intensive Organizations", International Journal of Educational Leadership and Management (IJELM), vol. 2, No. 1, pp. 97-116, ISSN: 2014-9018.
- Mas-Machuca, M.; Sainz, M.; Martinez-Costa, C., (2014), "A review of forecasting models for new products", Intangible capital, vol. 10, No. 1, pp. 1-25, ISSN: 1697-9818.
- Martinez-Costa, C.; Mas-Machuca, M.; Benedito, E.; Corominas, A., (2014), "A review of mathematical programming models for strategic capacity planning in manufacturing", International Journal of Production Economics, vol. 153, No. 1, pp. 66-85, ISSN: 0925-5273.
- Martinez, M.; Mas-Machuca, M.; Lusa, A., (2013), "Integration of marketing and production decisions in aggregate planning: A review and prospects", European journal of industrial engineering, vol. 7, No. 6, pp. 755-776, ISSN: 1751-5254.
- Mas-Machuca, M., (2013), "Handbook of research on competitive strategy", Management decision, vol. 51, No. 3, pp. 697-701, ISSN: 0025-1747.
- Mesa, D.; Martinez-Costa, C.; Mas-Machuca, M.; Uribe, F., (2013), "Marketing en períodos de crisis: la influencia del marketing proactivo en el desempeño empresarial", Cuadernos de Administración, vol. 26, No. 47, pp. 233-257, ISSN: 0120-3592.
- Lusa, A.; Martinez, M.; Mas-Machuca, M., (2012), "An integral planning model that includes production, selling price, cash flow management and flexible capacity", International journal of production research, vol. 50, No. 6, pp. 1568-1581, ISSN: 0020-7543.
- Porta, M.; Maillet, K.; Martinez, M.; Mas-Machuca, M., (2012), "Strengths and weaknesses of computer science degrees: The perception from European students", Journal of industrial engineering and management (JIEM), vol. 5, No. 1, pp. 155-179, ISSN: 2013-0953.
- Porta, M.; Mas-Machuca, M.; Martinez, M.; Maillet, K., (2012), "A Delphi study on technology enhanced learning (TEL) applied on Computer Science (CS) skills", International journal of education and development using information and communication technology, vol. 8, No. 1, pp. 46-70, ISSN: 1814-0556.
- Mas-Machuca, M.; Martinez, M., (2012), "Exploring critical success factors of knowledge management projects in the consulting sector", Total Quality Management & Business Excellence, vol. 23, No. 11-12, pp. 1297-1313, ISSN: 1478-3363.
- Mas-Machuca, M.; Martinez, M., (2012), "A study of knowledge culture in the consulting industry", Industrial Management & Data System, vol. 112, No. 1, pp. 24-41, ISSN: 0263-5577.
- Cardona, P.; Mas-Machuca, M.; Manzano, J., (2010), "Caso Pyrénées: la gestión de recursos humanos centrada en la misión", Harvard Deusto Business Review, pp. 3-10, ISSN: 0210-900X.
- Albors, J.; Ramos, J.; Mas-Machuca, M., (2010), "Actional intelligence, a critical competence for innovation performance. A research multi-case analysis", International Journal of Technology Intelligence and Planning (online), vol. 6, No. 3, pp. 210-225, ISSN: 1740-2840.
- Mas-Machuca, M.; Martinez, M., (2009), "Análisis del factor estratégico para alcanzar el éxito de un proyecto de gestión del conocimiento. Aplicación al sector de la consultoría", Dirección y organización, No. 37, pp. 52-59, ISSN: 1132-175X.
- Mas-Machuca, M.; Martinez, M., (2008), "El impacto del factor estratégico en los proyectos de gestión del conocimiento del sector de la consultoría", Intangible capital, vol. 4, No. 4, pp. 281-298, ISSN: 1697-9818.
- Mas-Machuca, M., (2008), "El Capital Intelectual y el marketing: dos disciplinas que se encuentran", Nuevas tendencias, No. 70, pp. 124-133, ISSN: 1139-8124.
- Mas-Machuca, M.; Corrales, A.; Velaz, I., (2004), "Dirección de Empresas en la Economía del Conocimiento", Cuadernos empresa y humanismo (Serie de monografías), vol. 90, pp. 3-56, ISSN: 1139-8698.
- Mas-Machuca, M., (2003), "¿Qué se puede aprender de los pioneros en la Gestión del Conocimiento?", Nuevas tendencias, pp. 98-103, ISSN: 1139-8124.
- Velaz, I.; Corrales, A.; Mas-Machuca, M., (2002), "El peso de los valores en la Gestión del Conocimiento", Revista Empresa y humanismo, vol. 5, No. 2, pp. 481-509, ISSN: 1139-7608.
- Mas-Machuca, M., (2002), "El clima de colaboración, clave para lograr una eficaz Gestión del Conocimiento", Nuevas tendencias, pp. 76-79, ISSN: 1139-8124.
Llibres
- Mas-Machuca, M., (2012), "La gestion del conocimiento en el sector de la consultoria. Diseño e implementacion basado en los factores clave". Editorial Académica Española. 9783847365853.
- Lopez-Pinto, B.; Viscarri, J.; Mas-Machuca, M., (01/2008), "Los pilares del marketing". Edicions UPC. 978-84-8301-949-8.
Capítols de llibre
- Magomedova, N.; Bastida-Vialcanet, Ramon; Mas-Machuca, M., (11/2020), "Som Mobilitat: nou model de mobilitat sostenible", Noves tendències en la creació i la gestió d’empreses socials: casos d’estudi (II), pp. 125-138, PROFIT EDITORIAL.
- Mas-Machuca, M.; Tresserres, C., (2020), "Dirección de Recursos Humanos", B-SMART:Connecting University & Business, pp. 35-48, Omnia Publisher SL (OmniaScience). ISBN: 978-84-122028-2-3.
- Martin, M.; Mas-Machuca, M., (2020), "Gestió de la diversitat", Creació i gestió d’empreses socials. Teoria i casos pràctics resolts, pp. 71-94, PROFIT EDITORIAL. ISBN: 978-84-18464-14-0.
- Rey, C.; Marimon, Frederic; Mas-Machuca, M., (2019), "Key Factors in Purpose Internalization", Purpose-driven organizations: management ideas for a better world, pp. 87-98, Palgrave Macmillan. ISBN: 978-3-030-17673-0.
- Bastida-Vialcanet, Ramon; Mas-Machuca, M., (2019), "Relationship Between Mission Drift and Financial Strategies in Social Enterprises", Handbook of Research on Value Creation for Small and Micro Social Enterprises, pp. 151-167, IGI Global. ISBN: 97815225629.
- Bastida-Vialcanet, Ramon; Mas-Machuca, M.; Bistué, A., (2018), "Magdas Hotel: de refugiados a trabajar en un entorno multicultural", Noves tendències en creació i gestió d’empreses socials. Casos d'estudi, pp. 71-82, PROFIT EDITORIAL. ISBN: 978-84-96998-30-8.
- Mas-Machuca, M.; Bastida-Vialcanet, Ramon; Gil-Doménech, Dolors; Berbegal-Mirabent, Jasmina; Marimon, Frederic, (2017), "Marc teòric i formulació d’hipòtesis i proposicions", Com fer recerca - Treball Fi de Grau, Tesi de Màster, Tesi Doctoral i altres projectes de recerca, pp. 91-102, PROFIT EDITORIAL. ISBN: 978-84-16904-677-9.
- Gil-Doménech, Dolors; Berbegal-Mirabent, Jasmina; Marimon, Frederic; Mas-Machuca, M.; Bastida-Vialcanet, Ramon, (2017), "Formulant la pregunta de recerca i la proposta de recerca", Com fer recerca - Treball Fi de Grau, Tesi de Màster, Tesi Doctoral i altres projectes de recerca, pp. 75-90, PROFIT EDITORIAL. ISBN: 978-84-16904-677-9.
- Martinez-Costa, C.; Lusa, A.; Mas-Machuca, M.; de la Torre, R.; Mateo, M., (2014), "Strategic capacity planning in KIOs: a classification scheme", Annals of Industrial Engineering 2012, pp. 191-198, SPRINGER-VERLAG L.N.M.. ISBN: 978-1-4471-5348-1.
- Garcia, L.; Fuentes, D.; Pico, B.; Mas-Machuca, M.; Subirachs, M., (08/04/2013), "Diseño de un plan estratégico docente para la formación de estudiantes universitarios hacia la creación y dirección de empresas familiares Barcelona, España", Nuevas investigaciones sobre la gestión de la empresa familiar en España, pp. 127-144, Omnia Publisher SL (OmniaScience). ISBN: 978-84-940234-5-3.
- Fuentes, D.; Garcia, L.; Pico, B.; Mas-Machuca, M.; Subirachs, M., (08/04/2013), "Modelo de Planificación aplicando la teoría de caos y la complejidad en empresas privadas/familiares del sector educativo de nivel universitario superior", Nuevas investigaciones sobre la gestión de la empresa familiar en España, pp. 145-164, Omnia Publisher SL (OmniaScience). ISBN: 978-84-940234-5-3.
- Porta, M.; Maillet, K.; Mas-Machuca, M.; Martinez, M., (2011), "Towards a strategy to fight the computer science (CS) declining phenomenon", WCECS 2010: Intelligent Automation and Systems Engineering.The World Congress of Enginieering and Computer Science, Springer. ISBN: 9781461403722.
- Ramos, J.; Mas-Machuca, M., (2011), "A delayed journey", Effective knowledge work. Answers to the management challenge of the 21st Century, pp. 192-195, Emerald Group Publishing. ISBN: 9781780521442.
Projectes de recerca
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SMART-QUAL: Structured indicators to manage HEI Quality System01/09/2020 - 31/12/2022IP: Alonso, M.
Programa ERASMUS +
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Mejora de la calidad de las empresas de consumo colaborativo:modelo, escala y fidelización01/05/2019 - 01/05/2022IP: Llach, J.; Marimon, Frederic
Ministerio de Ciencia, Innovación y Universidades
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Mejora de la calidad de las empresas de consumo colaborativo: modelo, escala y fidelización01/05/2019 - 01/05/2022IP: Marimon, Frederic; Josep, L.
Ministerio de Ciencia, Innovación y Universidades
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L’impacte de la missió en els objectius econòmic-financers i socials de les cooperatives de treball de Catalunya24/05/2019 - 24/05/2020IP: Magomedova, N.; Mas-Machuca, M.; Marimon, Frederic
ACCID i la Fundació Roca i Galès
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Activitats formatives universitàries (Universitat Internacional de Catalunya)01/11/2018 - 30/10/2019IP: Bastida-Vialcanet, Ramon
Departamento de Bienestar Social de la Generalitat de Catalunya
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Qualitat en Innovació, Innovació per a la Qualitat (QIIQ) - Qualitat en Empreses Socials01/09/2015 - 31/08/2017IP: Berbegal-Mirabent, Jasmina
Universitat Internacional de Catalunya
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Planificación de la capacidad a largo plazo y diseño de la red de suministro01/01/2011 - 31/03/2014IP: Lusa, A.
Ministerio de ciencia e innovación
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Cross-Organizational Assessment and Development of Intellectual Capital (CADIC)01/07/2010 - 31/03/2013IP: Sole, F.
Comissió Europea
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Planificación agregada integrada de la empresa01/10/2007 - 31/12/2010IP: Lusa, A.
Ministerio de Ciencia y Tecnología y FEDER
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The Mike Project - New curriculum to train experts and others in the analysis, reporting and management of intangibles01/03/2006 - 01/10/2008IP: Annerstedt, J.
European Comission
Activitats
- European Academy of Management Ponència "Implementation of a social mission in a social enterprise", 2021.
- International Workshop on the Sharing Economy Ponència "The Sharing Economy: Motivational factors according to generation and geographic area", 2021.
- International Workshop on the Sharing Economy Ponència "What do drivers care about? Exploring how quality is perceived by providers of collaborative transport services", 2021.
- Workshop in Operations Management and Technolgy. Sección de Dirección de Operaciones y Tecnología (ACEDEDOT) de la Asociación Científica de Economía y Dirección de Empresas (ACEDE) Ponència "eDual: Bringing industrial experience in the classroom", 2021.
- International Workshop on the Sharing Economy Presentació de comunicació "Towards a validated scale of customer experience in Airbnb", 2021.
- European Academy of Management. Annual Meeting Ponència "Trust and quality in sharing economy: the two faces of the same coin. A bibliographic research", 2020.
- Congreso Internacional EDO 2010 Presentació de comunicació "DESCUBRIENDO LOS MECANISMOS PARA RESCATAR EL CONOCIMIENTO MÁS DESCONOCIDO", 2020.
- International Academic Conference on Social Science, Multidisciplinary and Globalization Studies Ponència "Assessing and Managing Quality when Customers and Providers Collaborate", 2020.
- Conference Co-Chairs Vocal, 2017.
- Comité Científico de la XIII edición del Congreso de Ingenieria de Organización 2009 Vocal, 2009.
